Charleen “Charlie” Mullenweg is an experienced business and systems analyst specializing in data informatics, database engineering, systems integration, and the analysis of complex business processes. Her work focuses on understanding how people, processes, systems, and data connect—and using those relationships to identify problems, improve workflows, and develop practical solutions.
Professional Experience
ANTHEM BLUE CROSS BLUE SHIELD
BUSINESS INFORMATION ANALYST, SR., CUSTOMER MANAGEMENT ANALYTICS | REMOTE | 2014–2018
Provided data informatics, database administration, data analysis, and reporting for Customer Management Analytics, using healthcare and operational data to identify cost drivers, resource utilization, compliance issues, and potential fraud. Analyzed underlying billing and utilization patterns to explain anomalies and support client budgeting and decision-making. Designed databases and reports to support regulatory compliance, financial reporting, and state-level residency and continuing-education requirements.
OPAMP INFORMATION MANAGEMENT
INFORMATION MANAGER / DATA ANALYST | HOUSTON, Texas & REMOTE | 2012–2014
Managed complex technical and regulatory information for oil and gas projects, including testing, certification, conformity, engineering, administrative, and CAD documentation received from international vendors and internal engineering teams. Designed and maintained databases, workflows, queries, and reporting structures to organize project information, track progress, and support regulatory compliance. Presented project reporting to major stakeholders and managed the electronic data handover to clients.
SETON FAMILY OF HOSPITALS
BUSINESS SYSTEMS ANALYST, SENIOR | AUSTIN, TEXAS | 2001–2012
Joined Central Texas Medical Foundation after nearly two years supporting the organization through a staffing placement and advanced through increasingly technical roles to Senior Business Systems Analyst. Supported clinical and non-clinical users across 46 locations in 18 Central Texas counties, with responsibilities spanning database and server administration, systems analysis, workflow design, reporting, systems integration, security, training, implementation, and ongoing application support.
Led and participated in major healthcare technology initiatives, including HL7 integration between hospital demographic and billing systems and departmental migrations to Cerner Millennium. Designed databases, custom forms, reports, workflows, modules, and orders to support clinical, billing, financial, and compliance needs. Participated in the server-infrastructure design and build-out for Dell Children’s Medical Center and helped configure its clinical systems for pediatric workflows during a mid-build transition from Allscripts/Misys to Cerner.
Areas of Expertise
Business & Systems Analysis
Requirements elicitation · stakeholder engagement · workflow and process analysis · usability analysis · systems implementation · user adoption
Data & Informatics
Database engineering · data informatics · data analysis · database administration · reporting · data quality · trend and anomaly analysis
Systems & Integration
Systems integration · HL7 · healthcare information systems · application configuration · infrastructure planning · migrations · implementation support
Operations & Compliance
Healthcare operations · revenue-cycle workflows · regulatory compliance · financial reporting · technical document management · training and support
Education
UNIVERSITY OF PHOENIX
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY AND SOFTWARE ENGINEERING | 2011
BOSTON UNIVERSITY
Certificate in Genealogical Research | 2018
PROGEN STUDY GROUP
ProGen 52 | 2021–2022
Technical Experience
Data & Reporting
SQL · Microsoft Query · Tableau · Crystal Reports · Oracle · database design and administration
Healthcare Systems & Standards
Cerner Millennium · Epic · Allscripts/Misys · Centricity · HL7 · EDI 837 · 834 · 270/271 · 276/277 · HIPAA-compliance
Information & Document Management
Documentum · DocMastR · SharePoint · technical document management · electronic data handover
Technologies & Platforms
Windows · macOS · Unix · XML · HTML/CSS · JavaScript · Visual Basic · C++ · PHP/MySQL · Java · .NET
Charleen Mullenweg 